Shipping policy
1. Shipping zones and costs
Delivery countries: Italy, United States, United Kingdom, Australia and Switzerland.
Shipping cost: free tracked standard shipping on all orders, with no minimum spend.
2. Processing, transit and cancellation window
| Stage | Timeframe | Calendar |
|---|---|---|
| Order cancellation / cut-off | Exactly 5 minutes after purchase | Automatic 24/7 |
| Processing / handling | 1 – 2 business days | Monday – Friday |
| Transit | 6 – 12 business days | Monday – Friday |
| Estimated total delivery | 7 – 14 business days | Monday – Friday |
Delivery times may vary slightly during seasonal holiday peaks or in adverse weather conditions. Official carrier tracking is sent automatically by email as soon as your parcel ships.
3. Logistics network and shipments from third countries (international logistics)
Operating model: Semorich is designed, operated and legally registered in Italy by J&S Group S.R.L.S.
Shipping facilities (direct-from-factory shipping): to eliminate unnecessary warehouse markups, orders are shipped directly from our dedicated production facilities and specialized international logistics hubs in Asia (mainly China) or from regional partner hubs in Europe.
Last-mile delivery: after air transport and national customs clearance, shipments are delivered to your door by the main national carriers (including USPS, Royal Mail, Australia Post, Swiss Post, Poste Italiane and DHL).
4. Import VAT, customs duties and taxes (EU and international standards)
Because goods are fulfilled directly from international production hubs (including third countries outside the EU):
Deliveries to Italy (European Union): orders delivered to Italy are subject to the applicable Value Added Tax (VAT), in accordance with distance-selling rules. Where applicable, statutory VAT is calculated at checkout or determined through the ordinary customs procedures on arrival in the EU.
Non-EU / third-country imports (USA, UK, Switzerland, Australia): shipments entering countries outside the European Union may be subject to import duties, customs tariffs, entry formalities or local sales taxes applied by the customs authority of the destination country.
Customer responsibility: any import duties, local border fees, brokerage fees or cross-border clearance charges applied by local customs authorities are the sole responsibility of the recipient. Semorich does not collect or apply any hidden additional handling fees at checkout.
5. Order changes and cancellations (strict 5-minute window)
5-minute limit: you can change delivery details or cancel your order only within 5 minutes of purchase.
Automatic processing: once this 5-minute window has passed, orders are instantly and automatically transmitted to our suppliers’ fulfillment centers and air logistics systems for sorting, packing and queue assignment. At this stage parcels cannot be stopped, modified or intercepted in transit. If you no longer wish to keep your order, you must accept delivery and start an authorized return in accordance with our Returns and Refund Policy. Refusing delivery at the door voids the right to a refund.
6. Incorrect addresses and failed deliveries
We ship only to the exact address provided at checkout. Please check street, house number, apartment/staircase and postal code before ordering.
Semorich is not responsible for failed deliveries, lost parcels or delays caused by incorrect or incomplete address details provided by the customer.
Failed delivery: if delivery fails for reasons attributable to the customer (for example an incorrect address, the customer being unavailable after several attempts, or failure to collect the parcel from the local post office), any carrier return or re-delivery costs are borne by the customer.
We do not refund parcels marked “Delivered” by the carrier but delivered in error because of mistakes in the address entered.
7. Damage in transit or defective deliveries (“Keep the item” policy)
No return required: if the item arrives visibly damaged in transit or with a verified manufacturing defect, you do not need to send it back. You may keep the affected item.
Free reshipment: we will immediately ship an identical new replacement item, completely free of charge and with free tracked shipping.
Report within 48 hours: you must report the issue within 48 hours of carrier delivery to info@semorich.com, stating your order number and attaching clear photos/videos showing the defect, the garment labels and the parcel’s outer shipping label.
Late / lost shipments: if carrier tracking shows no movement or the parcel has not arrived within 40 days of the expected delivery date, contact us right away so we can open an official investigation and arrange a free replacement or another solution.
8. Company identity and legal contact details
Operated in full compliance with European e-commerce directives and consumer transparency standards:
Store name: Semorich
Legal entity: J&S Group S.R.L.S.
VAT No.: IT03389370598
Registered office: Via Francesco Caracciolo 5, Fondi, Latina, 04022, Italy
Support email: info@semorich.com
Phone: +39 329 563 0900
Customer service hours: Monday – Friday, 9:00 – 17:00 (CET)
Contact page: https://semorich.com/pages/contatti